In accordance with Article 18 of the Consumer Protection Act (ZVPot-1), the company must also inform the consumer before concluding the contract about:

• Informing about the legal guarantee of conformity of the goods. The consumer must be informed that the company is responsible for any non-conformity of the goods according to ZVPot-1, and to what extent it is responsible. This responsibility must not be presented as an advantage of the offer/special benefit, as this would constitute an unfair business practice, which in all circumstances is considered unfair (Article 51, point 10 of ZVPot-1).

An excerpt of the legal provisions of ZVPot-1 related to the conformity of goods:

Article 71 (Seller's responsibility for non-conformity of goods) The seller delivers to the consumer goods that meet the requirements of Articles 72, 73, and 74 of this law, where appropriate, and is responsible for any non-conformities present at the time of delivery.

Article 72 (Subjective requirements for conformity of goods) Goods are conforming to the sales contract, particularly when, where appropriate:

• They match the description, type, quantity, and quality and have the functionality, compatibility, interoperability, and other features as required by the sales contract;
• They are suitable for the particular purpose for which the consumer needs them and which the consumer informed the seller of at the latest at the time of concluding the sales contract, and the seller agreed to;
• They are delivered together with all accessories and instructions, including installation instructions, as stipulated in the sales contract, and
• They are updated as stipulated in the sales contract.

Article 73 (Objective requirements for conformity of goods) In addition to meeting the requirements from the previous article, goods must also:

• Be suitable for the purposes for which goods of the same type are normally used, considering other regulations, technical standards, or, in the absence of such technical standards, industry codes of conduct applicable to the sector in question, where appropriate;
• Be of such quality and correspond to the description of the sample or model provided by the seller to the consumer before concluding the sales contract, where appropriate;
• Be delivered with such accessories, including packaging, installation instructions, or other instructions, which the consumer can reasonably expect to receive, where appropriate, and
• Be of the quantity and have characteristics and other properties, including durability, functionality, compatibility, and safety, as is normal for goods of the same type and which the consumer can reasonably expect given the nature of the goods and considering any public statements made in advertising or labeling by or on behalf of the seller or other persons in the previous stages of the contractual chain, including the manufacturer, unless the seller proves that:
  • They were unaware of the public statement and could not reasonably have been expected to be aware of it,
  • The public statement had been corrected by the time of concluding the sales contract in a manner comparable to how it was made, or
  • The public statement could not have influenced the decision to purchase the goods.

Article 74 (Objective requirements for conformity of goods with digital elements) (1) In the case of goods with digital elements, the seller ensures that the consumer is informed of updates, including security updates, necessary to maintain the conformity of goods with digital elements and provides these updates in the period:

• That the consumer can reasonably expect given the type and purpose of the goods and digital elements and considering the circumstances and nature of the contract, where the sales contract stipulates a one-time supply of digital content or a digital service, or
• Two years from the delivery of the goods with digital elements, where the sales contract stipulates continuous supply of digital content or a digital service over a specified period, or
• In which the digital content or digital service must be supplied according to the sales contract, where the sales contract stipulates continuous supply of digital content or a digital service over a period longer than two years.

(2) If the consumer does not install the updates provided in accordance with the previous paragraph within a reasonable time, the seller is not liable for any non-conformity resulting solely from the failure to install the update, provided that:

• The seller informed the consumer about the availability of the update and the consequences of failing to install it, and
• The reason for the consumer's failure to install the update or the incorrect installation is not due to a lack of installation instructions provided to the consumer.

Article 75 (Seller's exemption from liability for non-conformity of goods) The seller is not liable for non-conformity of goods resulting from failure to meet the objective requirements for conformity of goods under Articles 73 and 74 of this law, if the seller specifically informed the consumer at the time of concluding the sales contract that certain features of the goods deviate from the objective requirements for conformity under Articles 73 and 74 of this law, and the consumer expressly and separately accepted this deviation when concluding the sales contract.

Article 76 (Non-conformity due to incorrect installation) (1) If installation is part of the sales contract and is carried out or supervised by the seller, any non-conformity resulting from incorrect installation of the goods is considered a non-conformity of the goods.

(2) If the consumer incorrectly installs the goods, which they were required to install themselves due to defective installation instructions provided by the seller or, in the case of goods with digital elements, by the seller or the company supplying the digital content or digital service, any non-conformity resulting from the incorrect installation of the goods is considered a non-conformity of the goods.

Article 77 (Rights of third parties) Where a restriction resulting from the infringement of third-party rights, especially intellectual property rights, prevents or limits the use of the goods in accordance with Articles 72, 73, 74, and 75 of this law, the consumer is entitled to warranty claims due to non-conformity of goods in accordance with this chapter, unless another law provides for nullity or annulment of the sales contract due to infringement of third-party rights.

Article 78 (Warranty period) (1) The seller is liable for any non-conformity of goods existing at the time of delivery and which becomes apparent within two years from the delivery of the goods.

(2) The previous paragraph applies without prejudice to the first paragraph of Article 74 of this law for goods with digital elements.

(3) In the case of goods with digital elements, where the sales contract stipulates continuous supply of digital content or a digital service over a specified period, the seller is liable for any non-conformity of the digital content or digital service that occurs or becomes apparent within two years from the delivery of the goods with digital elements.

(4) In the case of goods with digital elements, where the sales contract stipulates continuous supply of digital content or a digital service for a period longer than two years, the seller is liable for any non-conformity of the digital content or digital service that occurs or becomes apparent within the period during which the digital content or digital service must be supplied according to the sales contract.

(5) If the subject of the sales contract is used goods, the seller and the consumer may agree on a shorter liability period for the seller than specified in paragraphs one to four of this article, but this period must not be shorter than one year.

Article 79 (Prohibition of limiting or excluding liability) (1) A contractual provision cannot limit or exclude the seller's liability for non-conformity of goods as determined by this law.

(2) A contractual provision contrary to the previous paragraph is null and void.

Article 80 (General provisions) (1) It is presumed that any non-conformity of goods that becomes apparent within one year from the delivery of the goods existed at the time of delivery, unless the seller proves otherwise or if this presumption is incompatible with the nature of the goods or the nature of the non-conformity.

(2) In the case of goods with digital elements, where the sales contract stipulates continuous supply of digital content or a digital service over a specified period, the seller bears the burden of proof regarding whether the digital content or digital service was in conformity during the period specified in paragraphs three and four of Article 78 of this law, if the non-conformity becomes apparent within this period.

Article 81 (Warranty claims and other consumer rights) (1) In the event of non-conformity of goods, the consumer who has notified the seller of the non-conformity is entitled under the conditions and in the order specified in this section to:

• Request the seller to restore the conformity of the goods free of charge;
• Request a proportional reduction of the purchase price or withdraw from the sales contract and request a refund of the paid amount.

(2) The consumer may withhold payment of the remaining part of the purchase price or part of this remaining part until the seller fulfills their obligation under this section. The consumer exercises this right by notifying the seller of their decision.

(3) In any case, the consumer also has the right to claim damages from the seller, particularly reimbursement of the costs of materials, replacement parts, labor, transport, and shipping of goods incurred due to exercising the warranty claim under the first paragraph of this article.

Article 82 (Restoring conformity) (1) The consumer can request the seller to restore the conformity of the goods free of charge within a reasonable period from the time they notified the seller of the non-conformity, which is not longer than 30 days, without significant inconvenience to the consumer, considering the nature of the goods and the purpose for which the consumer needs the goods.

(2) The period specified in the previous paragraph can be extended to the shortest time necessary to complete the repair or replacement, but not exceeding 15 days. When determining the extended period, the nature and complexity of the goods, the nature and severity of the non-conformity, and the effort required to complete the repair or replacement are considered. The seller informs the consumer of the number of days for the extension and the reasons for the extension before the expiry of the period specified in the previous paragraph.

(3) It is considered that the conformity of the goods is restored free of charge if the seller also covers the necessary costs incurred in restoring the conformity of the goods, particularly the costs of shipping, transport, labor, or materials.

(4) To restore the conformity of the goods, the consumer can choose between repairing the goods and replacing the goods with new defect-free goods, unless:

• The fulfillment of the chosen warranty claim is impossible or
• The fulfillment of the chosen warranty claim entails disproportionate costs for the seller compared to the other warranty claim, considering all circumstances.

(5) The circumstances from the second point of the previous paragraph particularly include the value that the goods would have if they were not non-conforming, the significance of the non-conformity, and the possibility that the consumer could be provided with another warranty claim without significant inconvenience.

(6) The seller may refuse the consumer's warranty claim to restore the conformity of the goods if repair and replacement are impossible or if they would incur disproportionate costs, considering all circumstances, including those from the previous paragraph.

(7) When it is necessary to restore conformity, the consumer makes the goods available to the seller. When it is necessary to replace the goods, the seller takes back the replaced goods at their own expense.

(8) When the goods, which were installed according to their nature and purpose before the non-conformity became apparent, need to be removed for the purpose of repair or replacement, the obligation to repair or replace the goods includes the removal of the non-conforming goods and the installation of replacement or repaired goods or covering the costs of this removal and new installation.

(9) The consumer does not have to pay for the normal use of the replaced goods in the period before the replacement.

Article 83 (Price reduction and withdrawal from the sales contract) (1) The consumer can request a proportional reduction of the purchase price or withdraw from the sales contract in any of the following cases:

• The seller has not repaired or replaced the goods or, where appropriate, has not completed the repair or replacement of the goods in accordance with this law or has refused the consumer's warranty claim to restore the conformity of the goods in accordance with the sixth paragraph of the previous article;
• The non-conformity exists despite the seller's attempt to restore conformity;
• The nature of the non-conformity is so serious that it justifies an immediate proportional reduction of the purchase price or withdrawal from the sales contract, or
• The seller has declared or it is evident from the circumstances that the seller will not restore the conformity of the goods within a reasonable period or without significant inconvenience to the consumer.

(2) Notwithstanding the previous paragraph, the consumer may withdraw from the sales contract and request a refund if the non-conformity appears within less than 30 days from the delivery of the goods.

(3) If the consumer requests a proportional reduction of the purchase price, the reduction is proportional to the decrease in the value of the goods received by the consumer compared to the value that the goods would have if they were conforming.

(4) The consumer exercises the right to withdraw from the sales contract by notifying the seller of their decision to withdraw from the sales contract.

(5) When the non-conformity relates only to part of the goods delivered under the sales contract and there is a reason for withdrawing from the sales contract under the first or second paragraph of this article, the consumer may withdraw from the sales contract concerning these goods and any other goods acquired together with the non-conforming goods, if it is not reasonable to expect the consumer to keep only the conforming goods.

(6) When the consumer withdraws from the sales contract, the consumer returns the goods to the seller at the seller's expense.

(7) The consumer cannot withdraw from the sales contract if the non-conformity is minor. The burden of proof regarding whether the non-conformity is minor rests with the seller.

Article 84 (Notification of non-conformity and inspection of goods) (1) The consumer can exercise their rights due to non-conformity if they notify the seller of the non-conformity within two months from the day the non-conformity was discovered.

(2) The consumer must describe the non-conformity precisely in the notification.

(3) The notification of non-conformity can be made by the consumer to the seller in person, for which the seller issues a receipt, or it can be sent to the store where the goods were purchased, or it can be communicated to the seller's representative with whom the sales contract was concluded.

(4) The consumer must allow the seller to inspect the goods for which the consumer claims there is non-conformity.

Article 85 (Existence of non-conformity) If the existence of non-conformity is disputed, the seller must notify the consumer in writing within eight days of receiving the consumer's warranty claim.

Article 86 (Deadline for refunding the paid amount or part of the purchase price) (1) When the consumer withdraws from the sales contract, the seller must refund the paid amount to the consumer immediately, but no later than eight days after receiving the goods or proof that the consumer has sent back the goods.

(2) When the consumer requests a proportional reduction of the purchase price in accordance with the third paragraph of Article 83 of this law, the seller must refund the part of the purchase price within eight days of receiving the request for a proportional reduction of the purchase price.

Article 87 (Loss of rights) The rights from the first paragraph of Article 81 of this law cease to exist two years from the day the consumer notified the seller of the non-conformity of the goods.